How Revolutionplus Settled Land Allocation Issue With Customers

Last week Tuesday, precisely 1st of February, 2022, popular real estate firm, RevolutionPlus Property Development Company got the shock of the year! The company was in a deep scandal. There was an allegation from social media alleging that the company didn’t allocate land to a few customers after their payment. What started as a joke suddenly became a very serious issue when different people started calling the company, asking about their land. Both the friends and family of the brand became worried.

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WHAT REALLY HAPPENED?

There were about 2 to 3 people who reported to an online blogger that they have paid money for land for about two years and they are yet to be allocated. Mrs Doyin Adetola reported that she bought a landed property from Revolutionplus Property.

Also, Funmi Olabimtan also made a similar allegation. And that’s how it became a very big issue.

GMD APOLOGISES AND PROFFER SOLUTIONS

The GMD, Dr Bamidele Onalaja, appealed to every aggrieved customer. “We are sorry. I can assure you that you are with the best brand and I don’t want you to lose hope in us. We are in partnership. I want to apologise on behalf of the management. It would never happen again. You are hearing from me as the CEO of the company. We would put up a stronger structure to resolve all issues. And it is not that we don’t have the land. We have land and in the next few months, every issue of allocation would be resolved because we also want you to bring your relatives to patronise us. We got so many referrals from people. I’m not happy about what happened because one of the best ways to sell is through the word of mouth. I want to assure you that all your investment is safe with us. We have a strong structure and I hold you in high esteem. And also, because of my position as the Chairman of Real Estate Association of Nigeria, Lagos Chapter. It is important we all do the right thing. All you need to do is walk into any of our offices. We will respond promptly to your complaint. You can even send me a mail on bamidele@revolutionplusproperty.com or send to ED, tolulope@revolutionplusproperty.com. We would quickly attend to you

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ALLOCATION ISSUES

RevolutionPlus Property is the proud owner of over 40 estates with several declared sold out and over 5,000 subscribers both in and out of the country. Currently, in our portfolio, we have 19 landed properties and 7 houses (4 completely built) still selling.

As per the policy of the company, once a property has been fully paid for the company provides a provisional letter of allocation which states that allocation is done between 3 to 6 months after full payment has been made. As a result of the high volume of subscribers who subscribe to our estates, allocations are often done in batches and often we may exceed the time frame given for allocation. (This is duly communicated to the clients, informing them of a later date at which allocation would be carried out.)

Between 2020 and 2021, the company had a total of 40 batches of allocations in 26 estates.

REASONS WHY CLIENTS MAY NOT BE ALLOCATED

Before every purchase on any of our estates, prospective clients are given a subscription form to fill which contains FAQ and terms which binds both the company and the client, the clients are expected to read the terms and conditions, fill the form and duly execute before making payment for any of our estates. One of such terms is a 90 days deadline in which the client is required to pay for other stipulated charges, failure of which would lead to loss of allocation with the option of a refund or relocation to another estate.

Clients are allocated in batches. We may experience a slight delay in allocation when a specific number required to be sent to the Surveyor for processing has not been completed.

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OUR RESOLUTION

In as much as we have stated reasons why a client may be aggrieved, we do not take for granted the investment you have made to our company. In light of the above, we would like to receive the full complaints of all subscribers via the provided emails and phone numbers.

DELAY IN ALLOCATION

While we have stated the possible faults of some clients, we are aware that some clients have subscribed and fully made payments for both land and statutory fees and have not been allocated within the said allotted timeframe. We are working tirelessly round the clock to ensure that all allocation pending will be sorted out as soon as possible.

In addition to the above, we have allocated our Dreamcity by the 4th of February 2022. All clients involved have been duly communicated to.

Other allocations to be done in February are Richmond Court 2 (Ibadan), Pacesetter (Ibadan) and Anfield Garden (Port Harcourt). Our communications will be constant as all clients will be given the necessary feedback.

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MRS TOLULOPE ONALAJA, GED TENDERS APOLOGY

First of all, I want to sincerely apologise to all our customers all over the world. Sometimes I get overwhelmed with work and what I have to deal with. I am sorry about what I said. I have been the GED of this company for about 8 years. Without you, there’s no Revolutionplus. We have enjoyed so much love from subscribers all over the world. You can imagine having 20 thousand subscribers who have come to buy land with us. And it’s not as if they don’t have a choice but they chose to invest the money with us. We do not take this for granted. I tender an apology for what I said.

HOW TO REACH THEM FOR A LASTING SOLUTION?

Several clients who have tendered their complaints on social media could have fallen into any of the above categories and some may truly have not been called for allocation but we need to ascertain the actual reason before a solution could be proffered.

All clients who have any form of allocation issue should kindly send an email to customercareikeja @revolutionplusproperty.com or customercarelekki @revolutionplusproperty.com. It will be duly attended to.

You can also contact the customer care line:

09060000991, 09060000992, 09060000993