GTBank Lands in Fresh Trouble as Lagos businessman Cries out over Unauthorised Deduction of N50,000 from his account

Lawal Afeez Arishekola, a Lagos State businessman, has shared how Guaranty Trust Bank (GTB) deducted N50,000 from his account last month and all efforts to get a reversal yielded no fruit.

Arishekola said when he checked the bank’s mobile app on October 26, he had N14,434 in his book balance, while his available balance showed was -N35,665.

A screenshot of Arishekola’s GTB mobile banking app on October 26
It was gathered that the book balance is the total of all sums in a customer’s account, while the available balance is the portion of the sum that a customer can access.

He explained that since the day he noticed the negative balance in October, GTB had kept deducting his money, as he had kept funding the account.

Arishekola’s book balance today, November 17, 2022
The Lagos-based business owner said he had never initiated any transaction to warrant such strange deductions.

“I did not receive an SMS or email debit alert from the bank, yet cannot access the money in my book balance. I contacted GT Bank via all channels, but no response from them for more than three weeks. I even raised a Twitter campaign and made my friends retweet and like, yet no response from them on my money.

“I also contacted a friend who works at the bank, but he told me the bank didn’t provide any feedback on it.

“I complained to the FCCPC, but no positive response from them for up to two weeks now. GTB kept giving me bot responses in their Twitter DM,” he said

Screenshots of the Twitter conversation between the businessman and GTBank
GT Bank could not be reached for comment, as the bank’s customer service professionals were busy. Messages sent via email and SMS had also not been responded to.